Terms & Conditions

We are:    

 

Gelt Gifts Ltd t/a Hardwood Gifts

(company registration number 4411912)

Our address is: 

 

 

 

Haytongate

Lanercost

Brampton

Cumvria

CA8 2HQ

We can be contacted by:

 

Email: sales@hardwoodgifts.co.uk

Tel: 016977 41119

You are: A user of our website.

 

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods from this Website. By ordering any Goods from this Website you agree to be bound by these Terms and Conditions.

 

  • Definitions
  • “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

    “Data Protection Legislation” means (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

     

    “Goods” is a reference to the engraved gifts and furniture which we may offer for sale from our Website from time to time;

    “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;  

    “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods from the Website;

    “we”, “us” and “our” are references to Gelt Gifts Ltd and

    “Website” is a reference to our Website www.hardwoodgifts.co.uk  on which we offer our Goods for sale.

     

  • Ordering
      1. If you would like to place an order with us you may do so either via the Website by clicking the “Add to Cart” button for the relevant item or by contacting us directly to discuss your requirements.
      2. Any contract for the supply of Goods from this Website is between you and Gelt Gifts Limited. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. This is especially important when filling in your required personalisation details in the TEXT BOX on the website. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.
      3. We will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
      4. Any order that you place with us is subject to product availability and acceptance by us.  When you place your order online we will send you an email to confirm that we have received it.  This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check stock availability and your required personalisation details. You will then be sent another email accepting your order and advising of the anticipated despatch date. This email will be deemed an acceptance of your order. If the Goods are not available or if there is a problem with the personalisation details we will also let you know by email.
      5. We reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.
      6. The contract for the Goods will be accepted at the time we notify you that your order has been accepted. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons. 
  • Prices and Payment
      1. All prices listed on the Website are correct at the time of publication. However we reserve the right to alter these in the future. Prices are inclusive of value added tax, if applicable, and delivery charges (if applicable) will be added at checkout. 
      2. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

     

  • Delivery
      1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
      2. Unless collected (by prior arrangement) by the customer from our workshop all orders are delivered either by ourselves or by either post or a reputable courier. We will make every effort to deliver within the time stated. However we will not be liable for any loss caused to you by late delivery.   If we are unable to meet the agreed delivery date we will notify you of an alternative date as soon as possible.
      3. No refunds of the delivery charge are made for late deliveries.
      4. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
      5. All risk in the Goods shall pass to you upon delivery.
      6. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
      7. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
      8. Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.
      9. Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.  

     

  • Your Information and Data Protection
      1. In order to provide our services and Goods to you we require information from you such as your name and contact details. All of the information that we request you to provide to us is collected, stored and processed in accordance with Data Protection Legislation and our Privacy Policy.

     

  • Cancellation and Returns
  • Right to Cancel Non-personalised and Non-bespoke Goods (For customers based within the EU only):
          1. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).
          2. To exercise your right to cancel you must notify us immediately preferably by email to sales@hardwoodgifts.co.uk or by calling us on 016977 41119. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.
          3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  
          4. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.
  • Effects of cancellation of bespoke goods:
      1. The right to cancel DOES NOT APPLY to orders for personalised Goods. If you decide you need to cancel an order for Goods which are personalised or made to your specification then please contact us immediately. It may be possible to cancel your order and refund all or part of the amount paid by you if work has not been started on the item.
      2. Returns where Goods are faulty:
        1. Please email sales@hardwoodgifts.co.uk to inform us of your wish to return Goods quoting your order number. If you notify us of the fault within a reasonable period of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. You must ensure that the Goods are returned to us at your cost immediately and in good condition and unused.
        2. The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.
        3. We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace them free of charge or provide a full refund as appropriate. We recommend that all returned Goods are returned using a reputable courier such as Parcel Force or DHL.

     

  • Linked Sites
  • There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.

     

  • Complaints
  • We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to sales@hardwoodgifts.co.uk

     

  • Our Website
      1. The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.
      2. We aim to have the site available at all times. However, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause except where this has been caused by our negligence. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered. However the information appearing at the time may not always reflect the position exactly at the time you place your order.  
      3. You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service.

     

  • Intellectual Property Rights
  • Ownership in, and all rights created in relation to the contents of this Website vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.

     

  • LIMITATION OF LIABILITY
      1. GREAT CARE HAS BEEN TAKEN TO ENSURE THAT THE INFORMATION AVAILABLE ON THIS WEBSITE IS CORRECT AND ERROR FREE. WE APOLOGISE FOR ANY ERRORS OR OMISSIONS THAT MAY HAVE OCCURRED. WE CANNOT WARRANT THAT USE OF THE WEBSITE WILL BE ERROR FREE OR FIT FOR PURPOSE, TIMELY, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE WEBSITE AND WE DO NOT MAKE ANY WARRANTY WHATSOEVER, WHETHER EXPRESS OR IMPLIED, RELATING TO FITNESS FOR PURPOSE, OR ACCURACY.
      2. IF WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE TO YOU SUCH LIABILITY IS LIMITED TO THE AMOUNT YOU HAVE PAID FOR THE RELEVANT GOODS. WE EXCLUDE LIABILITY FOR LOSSES THAT WERE NOT FORESEEABLE TO BOTH PARTIES WHEN THE CONTRACT WAS FORMED AND LOSSES THAT WERE NOT CAUSED BY ANY BREACH ON OUR PART. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO PERSONAL INJURY OR DEATH ARISING AS A DIRECT RESULT OF OUR NEGLIGENCE.
      3. WE DO NOT ACCEPT ANY LIABILITY FOR ANY DELAYS, FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, VIRUSES OR OTHER CONTAMINATION OR DESTRUCTIVE PROPERTIES TRANSMITTED TO YOU OR YOUR COMPUTER SYSTEM VIA OUR WEBSITE EXCEPT WHERE THIS HAS BEEN CAUSED BY OUR NEGLIGENCE.
      4. WE SHALL NOT BE HELD LIABLE FOR ANY FAILURE OR DELAY IN DELIVERING GOODS WHERE SUCH FAILURE ARISES AS A RESULT OF ANY ACT OR OMISSION WHICH IS OUTSIDE OUR REASONABLE CONTROL SUCH AS AN ACT OF GOD OR THOSE OF THIRD PARTIES.
      5. THE PRODUCTS SOLD BY US ARE PROVIDED FOR PRIVATE DOMESTIC AND CONSUMER USE ONLY. ACCORDINGLY, WE DO NOT ACCEPT LIABILITY FOR ANY LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF DAMAGE TO PROPERTY AND/OR LOSS FROM CLAIMS OF THIRD PARTIES ARISING OUT OF THE USE OF THE WEBSITE OR FOR ANY PRODUCTS OR SERVICES PURCHASED FROM US.
      6. WE HAVE TAKEN ALL REASONABLE STEPS TO PREVENT INTERNET FRAUD AND ENSURE ANY DATA COLLECTED FROM YOU IS STORED AS SECURELY AND SAFELY AS POSSIBLE. HOWEVER, WE CANNOT BE HELD LIABLE IN THE EXTREMELY UNLIKELY EVENT OF A BREACH IN OUR SECURE COMPUTER SERVERS OR THOSE OF THIRD PARTIES EXCEPT WHERE THIS HAS BEEN CAUSED BY OUR NEGLIGENCE.

     

  • General
      1. We may subcontract any part or parts of the Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions by giving you written notice.
      2. We may alter or vary the Terms and Conditions at any time. Any variation will not affect existing orders placed with us. Variations or updates to our Terms and Conditions will be published on our Website. Any error or omission in any information, or document issued by us shall be subject to correction provided that the correction does not materially affect the contract..
      3. Payment must be made prior to delivery of the Goods. Failure to pay on time will result in either the cancellation of your order or a late payment charge which shall be calculated as interest on the amount due at a rate of 5% over our bank's lending rate. Interest will be charged on a daily basis from the date of invoice to the date of actual receipt of payment in cleared funds.
      4. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions form the basis of our contract. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
      5. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
      6. These Terms and Conditions and our Agreement shall be governed by relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Agreement.
      7. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
      8. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

    Last updated May 2020.